Terms & Conditions
Our Production Turnaround Time
All Jason Ree Jewellery pieces are hand made to order. This means that each piece is unique and made especially for you. Please consult and contact us for the estimated time it will take for completion as there are specific turnaround times relevant to each piece. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.
Shipping & Delivery Policy
Australian domestic orders are sent by Express service with Australia Post with full insurance and tracking.
We ship worldwide with FedEx. Cost is approximately $100 but may defer.
Please note that shipping time does not include production time.
Duties and Taxes
Depending on the recipient country and relevant import laws, duties and taxes may be payable.
The recipient is liable for all import duties, customs & local sales taxes levied by the country we ship to and payment of these is necessary to release the order on arrival.
Returns & Refunds
Goods sold are non-refundable. Items that are made to order cannot be exchanged or returned for change of mind. Please contact us for broken or faulty items.
Faults
Jason Ree Designs is entirely handmade and therefore there will always be some variations between pieces.
Although our designs are made with the highest quality stones, metals and materials, like any jewellery, our pieces should be handled and worn with care. Normal wear and tear on jewellery items is not considered a manufacturing fault. If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact our studio team at info@jasonree.com. The piece will be assessed in line with our warranty guidelines by one of our jewellers.
Imagery of Product
We take great care to ensure that all imagery of our products is a fair representation of the scale, finish and colour of a piece. Dimensions are supplied on every product listing. However, we hope you understand in different lightings colours and shades of stones may differ from imagery. If, if you require further imagery, please reach out to our team and we will happily supply this where possible. Please take care to ensure your full understanding of the scale prior to purchasing.
Repairs
Repairs are available and are assessed by case. Depending on the case they may incur a fee. Contact us for further information.
Sizing
Should a purchased piece require resizing, please contact info@jasonree.com for instructions. Please consult the sizing guide prior to ordering to ensure your order correctly, our customer care team are here to help you determine your accurate size prior to ordering, please reach out for assistance.
Stock Availability
Our webstore has live listing showing availability. As we are a bespoke jewellery store, most of our work is one off pieces.
Our Stones
Jason Ree Designs use natural stones. These vary in shade and colour. Stones shown in online images may not always exactly match the stone in every piece, as each stone is unique. This variation is expected and is not considered a fault.
Payment Methods
Online payments can be made via our secure payment gateway, otherwise you can direct transfer to us or call our office for a credit card payment.
You can call us on +61 292 352 133.
Your Personal Information
Any information provided by you is protected. We fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose to unsubscribe in our newsletter emails.